This can also be found in HQ http://www.seizethemarket.com/hq/emailTemplates/edit/241
Hello (Client),
I know you're busy and may not be able to answer the phone; I hope to get your feedback via email regarding the product and support provided.
The first is on your overall experience with our Support and Responsiveness and the second is on the Product itself. All feedback or concerns will be included in our Daily Team Meeting to ensure coverage that will help drive resolution to your inquiries which ensures service excellence and client satisfaction.
Here's a link to the 5 Star Client Review Form:
https://docs.google.com/forms/d/e/1FAIpQLScuDnMYgzawfXv0fiJv900JmP215KJ4fER4fYHMSWQn9F4IqQ/viewform
We appreciate you taking the time in providing us with valuable feedback. Your response is very important to us in ensuring that you have a 5 Star experience with Seize The Market.
If there are any other concerns that you might have I'll be more than happy to give you a call at your most convenient time. Thank you and have a great week.
Once the client successfully answers the form we would need to check this link https://docs.google.com/spreadsheets/d/1lrAmhWRxyggxbm00A9qnostfiLHyoOq1IalBVr2o1GM/edit#gid=1339288430 under 5 star review form if they have given us a feedback. Please note that we are not getting alerts so we would have to check this manually.